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Troubleshooting

1. I can't send using 'direct delivery'. I always get 'remote server problems' error.

2. I can't send using 'direct delivery' to AOL. I always get 'invalid user' for all email addresses

3. I can't send using 'direct delivery' and I have firewall and/or antivirus software (for example, Norton antivirus)

4. A lot of email I send get to bulk email or trash folder. How to avoid it?

 

1. I can't send using 'direct delivery'. I always get 'remote server problems' error.

First of all check that you don't have any firewalls or antivirus software (especially pay attention to Norton Antivirus) installed on you PC. If you have any then check question 3

If you have direct connection to the Internet and still can't send 'using direct delivery' that probably mean that your Internet Service Provider blocks it. The solution is to change ISP (we recommend small local ISPs. Don't use nationwide like AOL, MSN or Earthlink). Or if your mailing list is not very big (around 1 000 or less) you can send through your ISP's mail server. To do it switch to 'personal copy' on the 'addresses' page

If you're on the network contact your systems administrator to make sure that port 25 is opened

2. I can't send using 'direct delivery' to AOL. I always get 'invalid user' for all email addresses

AOl often blocks 'direct delivery from entrusted mail server. The best solution for AOL is 'personal copy' mode. To do it switch to 'personal copy' on the 'addresses' page

3. I can't send using 'direct delivery' and I have firewall and/or antivirus software (for example, Norton antivirus)

If you have such type of software we recommend you to turn off outgoing email scanwhen you send using Mail Them Pro. After you finished you can turn it on back. Bellow we provide the instruction how you can do it with Norton Antivirus.

If you go under Norton AntiVirus Options, you click off Norton System Auto-Protect and then click off Norton Outgoing Email Scan. When I disabled those two features, I stopped having problems and my messages sent quickly and without a problem. And then, when the mailing is complete, all you need to do is go back into Options and re-enable those features. This way, you computer is only unprotected for short amounts of time and you don't have to sacrifice Mail Them Pro or Norton AntiVirus.

4. A lot of email I send get to bulk email or trash folder. How to avoid it?

Mail Them Pro has 'Spam Check' function. It checks your email content against spam filter and gives you recommendations what to change. Read article How to avoid bulk email and trash folders for details

 


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